Cancellation Policy
We understand that plans can change. This page explains how cancellations work generally. The specific cancellation terms that apply to your trip depend on your booking and the relevant supplier conditions, and will be communicated to you in your quotation and booking confirmation.
Cancelling your booking
To cancel a booking, please contact your travel expert using the details on our contact or help page. Cancellation requests are processed based on the terms applicable to your booking.
Applicable cancellation terms
Cancellation charges and timelines vary depending on the destinations, hotels, transport providers, airlines and other suppliers involved in your trip, as well as how close the cancellation is to your travel date. The exact terms that apply to you will be stated in your quotation and booking confirmation.
Where to find your terms
Please refer to your quotation or booking confirmation for the cancellation terms applicable to your specific booking. If you have any questions, your travel expert will be happy to clarify them before you book.
For refunds associated with a cancellation, please see our Refund Policy.