Refund Policy
This page explains how refunds work generally. The specific refund terms that apply to your trip depend on your booking and the relevant supplier conditions, and will be communicated to you in your quotation and booking confirmation.
Eligibility
Refund eligibility depends on the cancellation terms applicable to your booking. Where a refund is due, the amount and any applicable deductions will be based on those terms and the timing of your cancellation.
Processing
Refund processing timelines depend on the payment method and the suppliers involved. Your travel expert will share the applicable timeline for your refund when confirming your cancellation.
Where to find your terms
Please refer to your quotation or booking confirmation for the refund terms applicable to your specific booking. If you have any questions, your travel expert will clarify them before you book.
For cancellation requests, please see our Cancellation Policy.