Help & Information

Frequently asked questions

Everything you need to know about planning and booking your journey with Palyatra.

Tell us where you'd like to go, your travel dates, group size and preferences. A Palyatra travel expert reviews your requirements and prepares a personalised itinerary and quotation for you to refine.

Still have questions?

Our travel experts are happy to help you plan with confidence.

Looking for specific terms? See our Cancellation Policy and Privacy Policy.

Frequently asked questions

How do I plan a trip with Palyatra?

Can I customise a holiday package?

Can I choose my hotel?

Are flights included in the package?

What is included in a holiday package?

Can I request a private cab?

Do you arrange honeymoon and family holidays?

Do you arrange international holidays?

How does the quotation process work?

How do I make a booking?

What payment options are available?

What is the cancellation/refund policy?

How can I contact my travel advisor?

Still have questions?